Western Governors University (WGU) BUS2001 C484 Organizational Behavior and Leadership Practice Exam

The primary function of an arbitrator is to dictate the terms of an agreement. An arbitrator acts as a neutral third party who is tasked with resolving disputes between parties who have agreed to arbitration as a means of conflict resolution. This role involves evaluating the evidence presented by each side, hearing arguments, and ultimately making a binding decision that resolves the conflict. The arbitrator's ruling will often set the terms that both parties must adhere to, effectively dictating the outcome of the negotiation process.

The other options reflect roles that may be relevant in other forms of negotiation or mediation but do not align with the primary function of arbitration. For instance, while facilitating understanding and serving as a go-between can be significant in mediation, these tasks do not capture the authoritative decision-making role that an arbitrator holds. Additionally, effective representation of one party does not apply since an arbitrator must remain impartial and cannot advocate for one side over the other.