Western Governors University (WGU) BUS2001 C484 Organizational Behavior and Leadership Practice Exam

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What does a conciliator provide in the negotiation process?

A binding decision on the outcome of the negotiation

An informal communication link between negotiators

A conciliator plays a crucial role in the negotiation process by serving as an informal communication link between negotiators. This function is essential because it helps facilitate dialogue and understanding between conflicting parties. By fostering open communication, the conciliator can help to clarify misunderstandings, reduce tensions, and promote a collaborative atmosphere conducive to negotiation.

In contrast, options that refer to a binding decision, structured agendas, or legal frameworks do not align with the specific function of a conciliator. A conciliator does not have the authority to make enforceable decisions like an arbitrator, nor is it their responsibility to create a formal agenda or establish legal parameters for the negotiations. Instead, their primary focus is on encouraging dialogue and building rapport to enhance the chances of reaching a mutually agreeable solution.

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A structured agenda for the negotiation

A legal framework for agreement

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